What is SBI and how can you use it?

The SBI feedback model is a tool to help provide feedback in a concise and specific manner, that encourages an objective take on any given situation.

Here’s how it can be applied:

Situation: be specific about the situation that you’re providing feedback about. Describe where & what took place to provide clear context for your audience.
Behaviour: describe how the person’s behaviour was during the situation. Be analytical and careful to not inject personal values or judgment, but instead be objective and factual about their actions.
Impact: describe how your team member’s behaviour affected you, your team or the organization.

Remember to remove any hearsay comments about the scenario and be objective about the impact.

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